Refund Policy

14-day money-back guarantee

We offer a 14-day money-back guarantee. If you are not satisfied with your purchase — a Pro subscription or a one-time answer top-up pack — you can request a full refund within 14 days of your order date.

How to request a refund

Refunds are processed by our payment provider and reseller, Paddle, which is the Merchant of Record for all our orders. To request a refund, visit paddle.net with your order details, or email us at Support@ask.miami and we will arrange it for you.

Approved refunds are returned to the original payment method. Your bank or card issuer may take a few business days to show the credit.

Cancelling a subscription

You can cancel your Pro subscription at any time from your account page or through the Paddle billing portal. Cancellation stops future renewals; you keep access until the end of the period you have already paid for.

More information

Paddle's own Refund Policy also applies to orders placed through checkout.